O2 Reviews

Phone didn't arrive, misinformed by upgrade agent on delivery information, product knowledge was poor. What should have been a simple upgrade purchase turned into a complete shambles from start to finish. The whole customer experience / journey was absolutely dreadful. To think as a loyal customer they have given this poor service is beyond belief. I find it incredible that you can purchase a better deal from another source, unlimited data, greater storage at a fraction of the cost using the same network provider is shocking. The whole experience of upgrading should of been such a smooth operation / transition, however O2 really struggled with this. I will definitely be leaving. O2 you really do need to sort every area out in all departments including your chosen couriers. I will be putting in a formal complaint on this matter / experience.
My advise is to stay away.

I have spent over ten hours trying to get simple problems with my accounts resolved the staff are rude will go round in circles I had one guy tell me for "F" sake he would not be there on Monday so terminated the call I have asked on six occasions for a manager call back still nothing they will listen to your complaint then put you in a call que for another department who the go through the same process tell you there is nothing they can do and then try and put you back in the que for the first department that you spoke to. It seem the company running this is Capita and quite frankly I would not give anyone i have spoken to so far a job wiping tables unbelievably pathetic in every respect

Awful network been with you for over 2 years and you decide to charge me £15 for no reason took £15 of credit of me and when I call to ask what’s going on charge me for the call horrible company scam is what i would call this network

I sent this email to day to a Kimberly in o2 complains. She offered me £30 so try and shut me up. What an insult.

I am no longer an o2 customer.

See yet another mediocre undertrained O2 employee.

Did you really expect me to jump for joy when you insult me the way you have done.

I can’t wait to take o2 to court.

Couldn’t even give me a call to talk about why you came to such a crap outcome.

FYI I have written proof on the 23rd of June 2022 I only owed £29.

HAHAHAHAHA HOW STUPID DOES O2 LOOK.
PROOF IN WRITING. PROOF IN VOICE RECORDINGS THAT O2 MISS INFORMED ME.

I SUGEST you DON’T lose by mistake those voice recordings. You know the ones that you apparently are recorded for training and quality purposes. which clearly you all lack in.

I would hate for that one employee that refused me point blank to reconnect my phone.

the one who told me I wouldn’t be hounded by phone and sent paper work for 30 days, to stop me feeling stressed in my time of stress, to then happen anyway 5-7 times a day, and send out god knows how much paperwork, which I kept all of as proof.

And The one who miss informed me in the amount I owed. Telling me it was £35.

To then be told by a man the week after when I phone to pay my bill, I owed god knows how much.

To then see on my, my o2 app a figure that reflected non of that.

The one who told me they would put me through to complaints and then just transferred me to another customer service worker because they couldn’t be bothered.

I would hate for all of these employees to not get their wrist slapped for such poor service.

I would get better results talking to a blob fish.

Oh and also for some reason I got a call from o2 after all these complaints, and after you tried to call me, to offer me your insult of £30

Trying to offer me promotions.

So I suggest you get rid of all my personal information you hold.

I would also like to submit a SARS.

If you don’t know what that is, it’s a request to all my personal data, you hold.

AM I BEING CLEAR?

AM I BEING TAKEN SERIOUSLY NOW?

Also you’re to clear all of the remaining balance you say I have to pay. Because I have paid enough in my own time, stress, mental health, deep disappointment, and frustration of have to listen to the lies I have been told.

I suggest you get your superior to contact me. I am not joking, I am not having a laugh, and I most certainly do not want to be spending my free time emailing you.

But here we are it’s come to it, and yet again we are getting no where.

It’s not been a pleasure dealing with you, it’s been a disappointment, and really disheartening considering I have been with you for years.

HOW DARE YOU TREAT YOUR LOYAL/ANY CUSTOMERS WITH SUCH DISRESPECT AND LACK OF EMPATHY.

NOT ONLY HAVE YOU CAUSED ME EMOTIONAL DAMAGE.

O2 failing to send me out an phone that replaced my old one through insurance, capable of taking my sim, and your employees that forced me to have an eSIM, which I did not want just so the phone works.
Instead of sending a replacement phone. Lied to me saying it was because it’s a 5G phone and my sim is a 4 g sim so they are not compatible. Which the professional o2 staff in the shops informed me last week that I was lied to yet again.

So when I changed over to the better network 3, I was unable to use the phone provided by o2 insurance because it was faulty.

What did this do. It meant I was unable to contact my Son, as I didn’t have a spare time phone.

This in itself cause emotional stress.

So if you think £30 is enough after reading all of this. Then you really are in the wrong job.

Maybe after reading all of the above you will see why your offer is such an insult.

Yours truly.

A very very very unhappy ex customer of O2.



Me review of o2, Steer clear, zero customer service.

Awful customer service , no signal can only use phone when on wifi, been waiting 4 weeks for the so called customer complaints dept to contact me back.

Seems they only reply the day after your DD is paid then they offer some pathetic pre approved company response

O2 was once a good company to be with, sadly they have turned into another cutthroat money grabbing one and have become dictators who demand money like menaces. Having been with these thieves for over ten years I have some say in how they treat loyal, long term paying customers. Thinking of signing up to O2, think long and hard about how you will cope with their underhanded ways of dealing with you then? And the stress involved with being attached to a greedy mobile phone company.

Yet AGAIN, 02 have made the process of making a claim 10x more complicated, rude foreigners hanging up the phone because they CANNOT understand a word you are saying.

The automated system is asking me 20 f**kn times YES or NO.

sick to death of how rude and unorganised this company STILL are, surely management would look at all these reviews and do something about it? WORST company ever! EE im coming for you.

Absolutely rubbish service.don't want to give even 1 star. I lost my phone so my insurance company need proof of usage and proof of baring so I ring in total 3 times o2 customer service and told them about what I need and every time I ring them they said I have to wait for 24 hours and you will receive your documents by email but still haven’t received anything when you tell them I want to speak to your senior they said they can’t do that i don’t know why lady I spoke to last time she was so rude

Hanging in phone for 39min!!’
No thanks ….customer service disgusting

Bad service, I came from GiffGaff out of curiosity since it is the same company, I swapped again to GiffGaff after 1 month. To swap from GiffGaff to O2 took 2 second, an SMS to get the PAC code and all is done, to swap back it took 2 days of calling customer services.
I was also promised 15gb and £10 free credit by swapping, I did not get both, by calling it said I was not elegible, even if the deal would expire 1 day later by swap was completed.

Beware,this company may promise you a loyalty discount(if you have 2 or more 02 devices) in order to get you on a new contract but they won’t tell you that you have to apply within 28 days! I was refused a discount because they said I was too late to apply and have made a formal complaint.I was never told I had to apply within 28 days when I agreed a new contract.

My advice would be to be very wary if you are offered a discount and ask a lot of questions or better still avoid them altogether.Bunch of shysters!

I have contacted O2 about the Volt packages with Virgin Media and they set up my account with no problem, but when it got to the Virgin Media part the deal was invalid because i was already an existing VM costumer and the deal was to new cotumers only. So, as I only wanted the deal because of the VM broadband I decided to cancel the O2 card and sign an only VM contract.
3 weeks after my account is debited rearding the O2 SIM card. I call O2 again explaining that I had canceled the contract already and they tell me that I need to cancel again and also need to pay an exit fee.
This is absolutely ridiculous, I've never even used the card and even have to pay for the exit fee when they told me the card was canceled on the same day that I set up the account.

I have been with o2 for many years, but in the last few years the signal has got worse, customer services are unable to help most of the time. You could be on the phone for over 5 minutes to be told that you fail the security and they are unable to go into your account.
I have resettled my password and security questions multiple times now, but still have problems .
Tried in the shop, but also they have been very unhelpful.
For that reason, i decided recently to leave them and move to a different company.

Recently I visited the O2 Swindon showroom for getting an O2 postpaid SIM connection. Just five months before only I moved from France to the UK as a part of my new job. so my main motive for the O2 prepaid sim was to increase my credit score.

But it was one of the worst decisions because due to their continuous hard check of my credit score, I lost 80 credit score (within 5 min !!!!). Also, the respective O2 staff from the Swindon Showroom didn't inform me that they are gonna do a hard check. That is also multiple times???!!!!

Still, I don't know how it makes sense to do multiple credit checks and related point loss within a short time (within 5 minutes?!!!) from the same agency?. Now it will take at least one year to recover and now it is adversely affecting my life. I tried to contact O2 customer care so many times and no response at all.
So I would say STAY AWAY FROM O2 and their AWFUL SERVICE.

I have dealt with a number of Mobile phone companies over the years, Virgin Mobile, Three, Vodafone, but I have to say O2 are the worst by a country mile. The on-boarding experience switching from Virgin to O2 was painful. They nearly lost my wife's number. I have have been told lies just to get me off the phone when its the end of the day. More recently I called to ensure my daughter would be able to use the services when abroad. I was told everything was sorted and then when she went abroad she could not use data. Every time I call O2 I get different or misleading information. Try this, try that, this might work etc. I have to say I expected premium service, because my perception of them is that they are a premium provider. How wrong I was.